Cancellation policy

**Subscription cancellation policy**

Two Cousins Coffee Panama offers a coffee subscription that delivers every 4 weeks at 5% off the regular price.

**Managing your subscription.** You can pause, skip, reschedule, or cancel your subscription at any time from your customer account, or by emailing us at hello@twocousinscoffee.com. There is no minimum commitment and no cancellation fee.

**When changes take effect.** Please make any changes at least 24 hours before your next scheduled delivery. Changes made after that may not apply until the following order, as your bag may already be packed and labelled.

**Billing.** Your payment method is charged automatically on each renewal date. We will email you before each renewal so you have time to skip or cancel. If a payment fails, we will attempt it again before pausing your subscription.

**Cancelling after a charge.** If you cancel after being charged but before your coffee has shipped, we will refund that order in full. Once your coffee has shipped, that order is covered by our standard refund policy.

**Freshness.** Our coffee is roasted in small batches at origin in Panama and every bag is marked with its roast date. We never ship coffee more than 60 days past its roast date. If a subscription order would fall outside that window, we will contact you and delay your shipment rather than send you stale coffee.

**Availability.** Our coffee is grown and roasted on a single family farm, so supply is limited. If we run short, we will email you and pause your subscription until the next batch arrives rather than substitute a different coffee.

**Questions.** Email hello@twocousinscoffee.com and we'll reply within one business day. You can also reach us by mail at:
Two Cousins Coffee Panama
17472 Main Street
Coalgate, OK 74538