Refund policy

We roast and ship coffee in small batches, and we want you to enjoy every bag. Because coffee is a perishable food product, we handle refunds a little differently than a typical online store.

Opened or used coffee

For food safety reasons, we cannot accept returns of coffee that has been opened. If something is wrong with your coffee — including a quality issue you only discover after opening the bag — please contact us instead; see "If something is wrong with your order" below.

Unopened coffee

You may return unopened, undamaged bags within 14 days of delivery for a refund of the purchase price. Return shipping is the customer's responsibility unless the return is the result of our error. Refunds are issued to the original payment method once we receive the return.

If something is wrong with your order

We stand behind every bag we send out. We will replace your order or issue a full refund, including shipping, if any of the following apply:

- the bag arrives with a broken seal or a damaged one-way valve
- the coffee you received is not the coffee you ordered
- the bag is delivered more than 60 days after its roast date
- the coffee is otherwise defective or not as described

Email us within 14 days of delivery at hello@twocousinscoffee.com with your order number and a photo of the product and packaging (for an opened-bag quality issue, please also photograph the coffee itself). You do not need to send the coffee back.

If only part of your order is affected — for example, one bag out of a multi-bag order — let us know which item(s) in the order the issue applies to, and we'll replace or refund just that portion.

Every bag is marked with the date it was roasted, so you can always see exactly how fresh your coffee is.

Lost or undelivered orders

If tracking shows your order as delivered but you did not receive it, contact us within 14 days and we will work with you to resolve it.

How to start a return or report a problem

Email hello@twocousinscoffee.com with your order number and a short description. We respond within 2 business days.

Approved returns should be mailed to:

Two Cousins Coffee Panama
17472 Main Street
Coalgate, OK 74538

Refund timing

Once approved, refunds are processed within 3 business days. Depending on your bank, it may take an additional 5 to 10 business days for the funds to appear on your statement.

Our right to refuse

We reserve the right to refuse a return, replacement, or refund if we suspect fraud, abuse, or a pattern of behavior that doesn't fit the intent of this policy — for example, repeated claims of "wrong" or "damaged" coffee on the same account, or a return request for coffee that shows signs of having been consumed rather than merely opened. We'll always tell you why if we decline a request.

Cancellations

Orders can be cancelled for a full refund, issued to the original payment method, any time before they ship. Because we roast to order, please contact us as soon as possible.