Shipping policy

Where we ship

We currently ship within the United States only.

Shipping rates

  • Standard (3 to 5 business days): $8.00
  • Standard: FREE on orders of $40.00 or more
  • Express (1 to 2 business days): $15.00

Rates are calculated at checkout. Transit times are counted in business days (Monday to Friday). Weekend delivery is not guaranteed and depends on the carrier's local routes.

Processing time

Orders are typically packed and handed to the carrier within 1 to 2 business days. We do not ship on weekends or holidays. Orders placed after midday on Friday are usually processed the following business day.

Freshness and roast dates

Every bag is marked with a "Roasted on" date rather than a best-before date, so you can see exactly how fresh your coffee is. Our coffee is roasted in small batches at origin in Panama and we ship promptly, and we will not knowingly ship a bag that is more than 60 days past its roast date.

Coffee does not spoil, but it does lose character over time. Our coffee is sold as whole bean in a sealed bag with a one-way valve, which protects it well. For the best flavor we recommend enjoying your coffee within 60 days of the roast date, and storing it sealed at room temperature away from light and heat. Whole beans keep their flavor far longer than ground coffee, so grind just before brewing where you can.

Tracking

You will receive a shipping confirmation email with tracking as soon as your order is on its way. Please allow up to 24 hours for tracking to update.

Delays

Once a package leaves our hands, delivery timing is up to the carrier. Weather and carrier backlogs can cause delays, and published transit times are estimates rather than guarantees. If your order seems lost, contact us at hello@twocousinscoffee.com and we will help track it down.

Damaged packages

If your package arrives damaged, please take a photo of the mailer and the product and contact us at hello@twocousinscoffee.com so we can make it right. Please review our Refund policy for more details on replacements.

Wrong address

Please double-check your shipping address at checkout. We are not able to reroute packages once shipped, and orders returned to us due to an incorrect address may be reshipped at the customer's expense.